Support centre hours (AEDT)
Monday to Thursday: 7am – 7pm
Friday: 7am – 6pm
Saturday: 9am – 5pm
Sunday: Closed, call back service only
Private Hospital Insurance payments are accepted at most clinics – check our locations page for more information.
After hours contacts
For inquiries outside these hours, leave a message and one of our support centre staff will return your call within operating hours.
Callers outside Australia: +61 3 9658 7470
If you’ve had a procedure and have any concerns, please call our 24-hour aftercare service to speak to one of our nurses.
To reschedule or cancel an appointment, please call us as soon as possible. You need to cancel at least 24 hours in advance to avoid a late cancellation fee.
You do not need a referral to make an appointment with us.
Online booking enquiry
Please use this online form to be added to our vasectomy waitlist. Please only complete this form if you would like us to call you once appointments become available. We hope to resume vasectomy services soon.
For more information, read our Coronavirus (COVID-19) page.
Support centre public holiday opening hours (AEDT)
- Monday 27 January: PUBLIC HOLIDAY 9am - 5pm